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To improve the clarity of its Hateful Conduct Community Standard, Meta should develop clear and robust criteria for what constitutes allegations of serious criminality, based on protected characteristics, in visual form. These criteria should align with and adapt existing standards for text-based hateful conduct, ensuring consistent application across both text and imagery.

The Board will consider this recommendation implemented when the internal implementation standards reflect the proposed change.

Commitment Statement: We will assess if we can incorporate visual indicators that align with existing text-based indicators for what constitutes allegations of serious criminality. This will involve development of key indicators and testing those indicators to understand their impacts on policy enforcement.

Considerations: The Hateful Conduct policy removes direct attacks targeting people on the basis of protected characteristics or immigration status with allegations of serious criminality, which includes equating a person to a violent criminal such as a murderer or terrorist. However, as the Board indicates, the current guidance does not explicitly outline visual indicators for criminality, such as when an image might use certain signals to compare a group of people to violent criminals. Creating an exhaustive list of indicators while balancing considerations where this content may be shared in a non-violating manner may be difficult, and we want to consider ways to approach this recommendation that protects free expression while addressing the Board’s concern.

We also continue to assess the feasibility of a prior recommendation from the Oversight Board to clarify how Hateful Conduct policy addresses content that implies reference to a state rather than a nationality. We will include updates on these recommendations in future reports to the Board.

To ensure Meta responds effectively and consistently to crises, the company should revise the criteria it has established to initiate the Crisis Policy Protocol. In addition to the current approach, in which the company has a list of conditions that may or may not result in protocol activation, the company should identify core criteria that, when met, are sufficient for the immediate activation of the protocol.

The Board will consider this recommendation implemented when Meta briefs the Board on its new approach for activation of the Crisis Policy Protocol and concludes a disclosure of the procedures in its Transparency Center.

Commitment Statement: We have begun reviewing our Crisis Policy Protocol (CPP) in line with the Oversight Board recommendations and are assessing the feasibility of updating our CPP to ensure that we are continuing to understand how to balance quick responses with principled framework activation.

Considerations: Our Crisis Policy Protocol uses policy and product interventions to help us respond to risks of imminent harm both on and off our platforms. This protocol was created following a previous recommendation from the Oversight Board. It was developed using insights from internal and external experts as part of our Policy Forum development process. The protocol development included over 50 global external stakeholders with subject matter expertise in conflict prevention, humanitarian response, human rights, and national security amongst other areas.

The CPP has been used in crisis events since its rollout in 2022, and has helped Meta quickly respond to global events in conjunction with other mechanisms such as Integrity Product Operations Centers (IPOCs) and designating places as Temporary High Risk Locations, which we detail in our Transparency Center. The CPP in particular aims to balance rapid response to emerging risks and crises with a principled, consistent global policy response that also allows for flexibility to adapt as information and conditions change in a crisis. The CPP is informed by learnings from past crises and, as we have enacted the protocol in a number of crisis situations, we have continued to adapt it. With this in mind, we will assess the feasibility of implementing updates to our CPP to ensure that we are continuing to understand how to balance quick response with principled framework activation.

We will provide updates on the status of this recommendation in future reports to the Board.

To ensure accurate enforcement of its Violence and Incitement and Hateful Conduct policies in future crises, Meta’s Crisis Policy Protocol should ensure potential policy violations that could lead to likely and imminent violence are flagged for in-house human reviewers. These reviewers should provide time-bound, context-informed guidance for at-scale reviewers, including for image-based violations.

The Board will consider this implemented when Meta shares documentation on this new Crisis Policy Protocol lever, outlining how (1) potential violations are flagged for in-house review; (2) context-informed guidance is cascaded down; and (3) implemented for at-scale reviewers.

Commitment Statement: Our Crisis Policy Protocol (CPP) is designed to help us respond to imminent risks on and off our platforms with specific policy and product actions that will help keep people safe. Alongside this, our Global Operations teams have the ability to leverage a Crisis Assessment Framework to determine the appropriate operational response to similar risks. We will continue leveraging our Crisis Assessment protocol, a separate, but related, framework from our Crisis Policy Protocol to ensure sensitive content related to developing crises are properly escalated and assessed by in-house teams with the ability to apply context.

Considerations: Over the last two years, Global Response Operations (GRO) has worked with strategic response teams to improve and strengthen our internal protocols and thresholds for crisis management and bring our processes across Policy and Operations into alignment. To that end, GRO reviewed previous thresholds, levers, and signals indicative of off-platform, real world crises and reworked our protocols to ensure Operations would be prepared to prioritize real-world developments that impacted our Operations teams. In the summer of 2024, we launched an updated Crisis Assessment Framework internally that enables the critical event management team within GRO to review on-platform or proprietary internal signals against the given external event, such as a geopolitical crisis, to determine if our internal teams or systems need to increase our posture of support, and—in nearly all cases—align directly with a CPP designation. For example, in the last four months, the Crisis Assessment Framework has been utilized by GRO to influence our operational response to events like the Türkiye Protests in March 2025 and India-Pakistan Conflict regarding Kashmir in May 2025.

Some of the internal signals evaluated before designating a crisis include 1) the degree of increased user reports and/or reports from external regulatory bodies; 2) whether our standard risk detection tools are sufficient to monitor trends in the related content; and 3) any gaps in our ability to enforce accurately and timely through standard processes. Operations and Policy teams work hand-in-hand once a crisis is designated and have worked together in establishing guidelines for providing updates on enforcement or escalation guidance for internal escalations teams and regional experts, as well as reviewers at scale. This includes guidance for reviewing and escalating image-based violations. Although guidance to reviewers at-scale varies from one crisis to another, we regularly deliver guidance to escalate content to GRO teams which contains potential violations against our Violence and Incitement or Coordinating Harm and Promoting Crime policies including image-based content. These GRO teams operate on time-bound protocols and are trained in applying context-only policies as well as escalating to Content Policy and other teams for deliberation on the approach to enforcement.

We will work to identify the appropriate materials to confidentially share with the Board outlining our process for providing guidance to reviewers during a crisis.

As the company rolls out Community Notes, it should undertake continuous assessments of the effectiveness of Community Notes as compared to third-party fact-checking. These assessments should focus on the speed, accuracy and volume of notes or labels being affixed in situations where the rapid dissemination of false information creates risks to public safety.

The Board will consider this recommendation to be implemented when Meta updates the Board every six months until implementation is completed and shares the results of this evaluation publicly.

Commitment Statement: As is typical for new system rollouts, we will work to assess the performance of the Community Notes program over time. However, Community Notes are not the same as third-party fact checks. Community Notes is a new way for our community to decide when to add more context to posts, and the community can add a note to a post for a host of reasons — to add additional information, a tip, helpful fact, etc. Just because a piece of content received a note doesn’t mean that it’s false or is misinformation. As we continuously evaluate the rollout, we will consider which metrics are the best ways to measure the efficacy of the program.

Considerations: When we announced Community Notes earlier this year, we committed to continuously test and improve the ability of contributors to write and rate notes on content across Facebook, Instagram and Threads, aiming to improve users’ ability to add more context to more types of content.

Meta has launched the Community Notes program in the US market and is building and improving the program before scaling to other regions, and our teams are working to ensure that the program is operating successfully. We plan to incorporate our learnings to iterate as we launch in more countries around the world in order to identify and mitigate any challenges.

We will continue to gather insights from our preliminary rollout and initial scale phases to improve the program. We will keep and consolidate the key learnings throughout this process and will assess the best way to share this information with the Board in future.