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How Meta reviews content enforcement issues

AKTUALIZOVANÉ 12. 11. 2024

Meta reviews content enforcement issues on a weekly basis to consider whether a different outcome would have been better. These reviews use the following process:

Content enforcement issue

Is there a problem with the functionality of the product?

ÁNO

PRÍKLADWe don’t have a reporting option on Messenger.

AKCIAWork with the Product team to ensure we have a reporting option across all messaging surfaces.

NIE

ÁNO

PRÍKLADWe don’t have a reporting option on Messenger.

AKCIAWork with the Product team to ensure we have a reporting option across all messaging surfaces.

Is there a problem with the way the policy is written?

ÁNO

PRÍKLADA type of problematic content is not reflected in the Community Standards.

AKCIAWork with external experts to rewrite or update the policy.

NIE

ÁNO

PRÍKLADA type of problematic content is not reflected in the Community Standards.

AKCIAWork with external experts to rewrite or update the policy.

Is there a problem with the way we enforced the policy?

ÁNO

PRÍKLADWe have a general policy against slurs, but the exact list of slurs is missing something.

AKCIAUpdate our internal documentation and train reviewers to ensure we can effectively enforce.

NIE

ÁNO

PRÍKLADWe have a general policy against slurs, but the exact list of slurs is missing something.

AKCIAUpdate our internal documentation and train reviewers to ensure we can effectively enforce.

Is there a problem with the way we reviewed the content?

ÁNO

PRÍKLADOur technology isn’t doing enough to understand the sentiment of image and text together.

AKCIAInvest in more machine learning to improve our classifiers.

NIE

ÁNO

PRÍKLADOur technology isn’t doing enough to understand the sentiment of image and text together.

AKCIAInvest in more machine learning to improve our classifiers.

People disagree with the outcome