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How Meta reviews content enforcement issues
IN-UPDATE NOB 12, 2024
Meta reviews content enforcement issues on a weekly basis to consider whether a different outcome would have been better. These reviews use the following process:
Content enforcement issue
Is there a problem with the functionality of the product?
OO
HALIMBAWAWe don’t have a reporting option on Messenger.
AKSYONWork with the Product team to ensure we have a reporting option across all messaging surfaces.
HINDI
OO
HALIMBAWAWe don’t have a reporting option on Messenger.
AKSYONWork with the Product team to ensure we have a reporting option across all messaging surfaces.
Is there a problem with the way the policy is written?
OO
HALIMBAWAA type of problematic content is not reflected in the Community Standards.
AKSYONWork with external experts to rewrite or update the policy.
HINDI
OO
HALIMBAWAA type of problematic content is not reflected in the Community Standards.
AKSYONWork with external experts to rewrite or update the policy.
Is there a problem with the way we enforced the policy?
OO
HALIMBAWAWe have a general policy against slurs, but the exact list of slurs is missing something.
AKSYONUpdate our internal documentation and train reviewers to ensure we can effectively enforce.
HINDI
OO
HALIMBAWAWe have a general policy against slurs, but the exact list of slurs is missing something.
AKSYONUpdate our internal documentation and train reviewers to ensure we can effectively enforce.
Is there a problem with the way we reviewed the content?
OO
HALIMBAWAOur technology isn’t doing enough to understand the sentiment of image and text together.
AKSYONInvest in more machine learning to improve our classifiers.
HINDI
OO
HALIMBAWAOur technology isn’t doing enough to understand the sentiment of image and text together.
AKSYONInvest in more machine learning to improve our classifiers.
People disagree with the outcome