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How Meta reviews content enforcement issues
ATNAUJINTA 2024-11-12
Meta reviews content enforcement issues on a weekly basis to consider whether a different outcome would have been better. These reviews use the following process:
Content enforcement issue
Is there a problem with the functionality of the product?
TAIP
PAVYZDYSWe don’t have a reporting option on Messenger.
VEIKSMASWork with the Product team to ensure we have a reporting option across all messaging surfaces.
NE
TAIP
PAVYZDYSWe don’t have a reporting option on Messenger.
VEIKSMASWork with the Product team to ensure we have a reporting option across all messaging surfaces.
Is there a problem with the way the policy is written?
TAIP
PAVYZDYSA type of problematic content is not reflected in the Community Standards.
VEIKSMASWork with external experts to rewrite or update the policy.
NE
TAIP
PAVYZDYSA type of problematic content is not reflected in the Community Standards.
VEIKSMASWork with external experts to rewrite or update the policy.
Is there a problem with the way we enforced the policy?
TAIP
PAVYZDYSWe have a general policy against slurs, but the exact list of slurs is missing something.
VEIKSMASUpdate our internal documentation and train reviewers to ensure we can effectively enforce.
NE
TAIP
PAVYZDYSWe have a general policy against slurs, but the exact list of slurs is missing something.
VEIKSMASUpdate our internal documentation and train reviewers to ensure we can effectively enforce.
Is there a problem with the way we reviewed the content?
TAIP
PAVYZDYSOur technology isn’t doing enough to understand the sentiment of image and text together.
VEIKSMASInvest in more machine learning to improve our classifiers.
NE
TAIP
PAVYZDYSOur technology isn’t doing enough to understand the sentiment of image and text together.
VEIKSMASInvest in more machine learning to improve our classifiers.
People disagree with the outcome