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Community Forums at Meta
GÃœNCELLENME 23 MAR 2026
Community Forums bring together groups of people from all over the world to discuss tough issues, consider hard choices, and share their perspectives to improve the experiences people have across Meta’s technologies.
How it Works
How it Works
Meta’s Community Forums allow us to learn directly from the people who use our platforms and technologies. These forums bring together thousands of people from around the world to weigh in on some of the tech industry’s toughest questions.
In each Community Forum, participants start by learning about a specific topic through carefully prepared educational materials. They then join small group discussions where they share their experiences and perspectives. Expert advisors are then available to answer questions before participants provide their final feedback through surveys.
Their responses, and the analysis of the results, produce insights on the public’s understanding of and concerns about these emerging technologies, and ultimately inform the development of our products and policies. For example, our Community Forum on the Metaverse played a direct role in Meta adding mute assist, a form of automatic speech detection in public worlds, to the catalog of tools available to creators on Horizon. We invest in Community Forums because it’s important that our products represent the people who use them.
How it Got Started
How it Got Started
We started by looking at deliberative democratic mechanisms, such as Citizens Assemblies, that have been used to provide public input into government policies for years. An initial pilot was run on our approach to climate misinformation in 2022. Based on those learnings we explored how we might scale this approach to more people, and launched another Forum on the issue of bullying and harassment in the Metaverse. Both of these showed that Community Forums can provide rich insights for our product and policy development.
Our Partnerships
Our Partnerships
As with the collaborative nature of this work, Meta has spoken to and partnered with a variety of deliberative democracy experts, civil society organizations, government policymakers, and academics to ensure our forums are constructed in accordance with deliberative democracy best practices and standards. This process helps us mitigate against any biases while also sharing insights with others in the deliberative democracy community. The design and execution of our Forums are done in partnership with Stanford's Deliberative Democracy Lab.
All Community Forums
We will periodically update the impact that each of our Forums is having on our decisions over time.
COMMUNITY FORUMS
2025 Industry-Wide Forum on AI Agents
Forum date: November 2025
Countries: India and United States
Representative Sample: 503
Guiding Questions: How should AI agents be used? Where do users see the most value in AI agents?
COMMUNITY FORUMS
2024 Community Forum on Generative AI
Forum date: October 2024
Countries: India, Turkey, Nigeria, Saudi Arabia, South Africa
Representative Sample: 887
Guiding Questions: How should AI agents provide proactive, personalized experiences to users? How should AI agents and users interact?
COMMUNITY FORUMS
2023 Community Forum on Generative AI
Forum date: October 2023
Countries: Brazil, Germany, Spain, United States
Representative Sample: 1,545
Guiding Questions: What principles should guide generative AI’s engagement with users?
COMMUNITY FORUMS
2022 Community Forum on Bullying and Harassment in the Metaverse
COMMUNITY FORUMS
2022 Community Forum on Climate Misinformation
Forum date: 2022
Countries: Brazil, France, India, Nigeria, United States
Representative Sample: 257
Community Forums Process
Agenda Setting to determine the most impactful scope for a Forum.
Agenda Setting to determine the most impactful scope for a Forum.
We consider a topic as appropriate for deliberation when it is:
- Significant: it may be an important issue for society and technology.
- Difficult: it poses clear dilemmas, tough tradeoffs or a lot of people are likely to have varying perspectives.
- Broad: it involves multiple possible solutions that affect an entire governance category, not just a single product.
Recruit participants to deliver a representative sample from target countries.
Recruit participants to deliver a representative sample from target countries.
- To ensure quality deliberation and credible results, it is critical to get a true cross-section of communities to participate in our Community Forums.
- We work with Stanford University’s Deliberative Democracy Lab and polling firms to recruit a representative sample for each country we host Forums in.
- To reduce barriers to participation, participants are supported with access to technology, internet connection, and childcare as needed.
Provide education to participants that establish a contextual understanding of the issues that will be covered in the deliberation.
Provide education to participants that establish a contextual understanding of the issues that will be covered in the deliberation.
- Objective, unbiased education is a key component so that participants can effectively grapple with the competing tradeoffs associated with the Forum’s topic. We develop materials with Stanford’s Deliberative Democracy Lab and other outside experts to ensure that e all participants have equal access to a baseline knowledge of the topic and the ability to engage in deliberation – regardless of their background.
Deliberate in groups of 8-10 participants on Stanford Deliberative Democracy Lab’s virtual AI-moderated deliberation platform.
Deliberate in groups of 8-10 participants on Stanford Deliberative Democracy Lab’s virtual AI-moderated deliberation platform.
- Participants are guided by Stanford’s AI-facilitated platform to deliberate on the Forum’s topics, taking turns speaking and sharing their opinions with fellow participants.
- Deliberation encourages people to reflect on the education materials, their own lived experience, and the perspectives shared by others.
Engage in Q&A sessions with subject matter experts to clarify questions that came out of their deliberations.
Engage in Q&A sessions with subject matter experts to clarify questions that came out of their deliberations.
- In between deliberations with their peers, participants attend a question and answer panel with industry experts. The panelists are responsible for clarifying participants’ understanding of contested issues, presenting novel tradeoffs on the topics participants are discussing, and correcting any misinformation that may have come up during deliberation.
Receive public feedback from the Forum.
Receive public feedback from the Forum.
- As a part of Stanford’s deliberative poll methodology, participants provide their perspectives on the innovation topics before and after the Forum.
- We receive these survey results, alongside key themes that emerged from the participants’ small group discussions.
- Taken together, the public is able to provide more direct input into our innovation questions that considers the complexity of the topic.
Share results and implement the findings.
Share results and implement the findings.
- The final results report from our Forums are released publicly by Stanford’s Deliberative Democracy Lab.
- We take the findings from the Community Forum and collaborate with teams across Meta to inform product and policy decisions with the feedback we’ve received from the public.
- Our Community Forums often address long-term innovation questions. As such, the implementation of the public input can take course over time and influence multiple different decisions. We publish updates on our implementation progress here on our Transparency Center.