About business chats using AI from Meta

UPDATED

JUN 23, 2025

To provide quality service, businesses you interact with may use AI from Meta to generate chat responses to their customers. Your use of AI from Meta is subject to Meta’s AI Terms and Privacy Policy. Your feedback and messages may be used to improve AI at Meta.

Chats that use AI from Meta will have the ability to answer questions and provide tailored guidance. These chats will be visible to you, the business and Meta. Meta may use service providers to support this experience.

How will I know if a chat uses AI from Meta?

The chat will begin with the disclosure, “This business uses AI from Meta to generate messages.”

Is there a chance for chats using AI from Meta to give the wrong answer?

While generative AI is advanced and sophisticated technology, it is still evolving. AI from Meta has limitations and as such, some answers and responses in chats that are AI-generated may be inaccurate or inappropriate. All guidance provided by AI from Meta are suggestions and do not guarantee any particular outcome.

Will I be able to give feedback on the responses I receive?

You will have the ability to provide feedback on the accuracy of answers provided and the quality of your overall experience. These messages and your feedback may be used to improve AI at Meta. You can do this by using /feedback to trigger the feedback submission.