To provide quality service, businesses you interact with may use AI from Meta to generate chat responses to their customers. Your use of AI from Meta is subject to Meta’s AI Terms and Privacy Policy. Your feedback and messages may be used to improve AI at Meta.
Chats that use AI from Meta will have the ability to answer questions and provide tailored guidance. These chats will be visible to you, the business and Meta. Meta may use service providers to support this experience.
How will I know I am receiving messages generated using AI from Meta?
These responses will be labeled as “generated by AI” and your conversation is visible to you, the business and Meta.
Is there a chance for chats using AI from Meta to give the wrong answer?
While generative AI is advanced and sophisticated technology, it is still evolving. AI from Meta has limitations and as such, some answers and responses in chats that are AI-generated may be inaccurate or inappropriate. All guidance provided by AI from Meta are suggestions and do not guarantee any particular outcome.
How do I give feedback on the responses I receive?
You will have the ability to provide feedback on the accuracy of answers provided and the quality of your overall experience. These messages and your feedback may be used to improve AI at Meta. You can do this by using /feedback to trigger the feedback submission.
How do I delete my chats?
There's a command you can type into the chat that will delete the current conversation for you, Meta, and the business.
Type: /reset-ai
How can I see or download my chats?
You can save a copy of your chat using a command that you can type into the chat. The AI will send you a link to download the current conversation. Don't forget that you'll need to download this information if you want a copy of it before you delete or close the chat.