How Meta reviews content enforcement issues
UPDATED NOV 12, 2024
Meta reviews content enforcement issues on a weekly basis to consider whether a different outcome would have been better. These reviews use the following process:
Content enforcement issue
Is there a problem with the functionality of the product?
YES
EXAMPLEWe don’t have a reporting option on Messenger.
ACTIONWork with the Product team to ensure we have a reporting option across all messaging surfaces.
NO
YES
EXAMPLEWe don’t have a reporting option on Messenger.
ACTIONWork with the Product team to ensure we have a reporting option across all messaging surfaces.
Is there a problem with the way the policy is written?
YES
EXAMPLEA type of problematic content is not reflected in the Community Standards.
ACTIONWork with external experts to rewrite or update the policy.
NO
YES
EXAMPLEA type of problematic content is not reflected in the Community Standards.
ACTIONWork with external experts to rewrite or update the policy.
Is there a problem with the way we enforced the policy?
YES
EXAMPLEWe have a general policy against slurs, but the exact list of slurs is missing something.
ACTIONUpdate our internal documentation and train reviewers to ensure we can effectively enforce.
NO
YES
EXAMPLEWe have a general policy against slurs, but the exact list of slurs is missing something.
ACTIONUpdate our internal documentation and train reviewers to ensure we can effectively enforce.
Is there a problem with the way we reviewed the content?
YES
EXAMPLEOur technology isn’t doing enough to understand the sentiment of image and text together.
ACTIONInvest in more machine learning to improve our classifiers.
NO
YES
EXAMPLEOur technology isn’t doing enough to understand the sentiment of image and text together.
ACTIONInvest in more machine learning to improve our classifiers.
People disagree with the outcome