Policy rationale
When someone passes away, friends and family can request that we memorialise their accounts. Once memorialised, the word "Remembering" appears above the name on the person's profile so that the account is now a memorial site. Memorialising accounts helps create a space for remembering loved ones and protects against attempted logins and fraudulent activity. To respect the choices that someone made while alive, we aim to preserve their account without changes after they've passed away.On Facebook, we have made it possible for people to identify a legacy contact to look after their account after they pass away. To support the bereaved, in some instances, we may remove or change certain content when the legacy contact or family members request it.
Requests to memorialise Facebook or Instagram accounts that belong to deceased users can be made with the requisite information by:
Facebook friends
Instagram followers
Family members with the correct documentation
For victims of murder and suicide, we will remove the following content on Facebook and Instagram if it appears on the deceased's profile photo, cover photo or among recent timeline posts when requested by a family member of the deceased. We may also remove this content on Facebook when requested by the Facebook legacy contact:
Content related to the deceased's death
Praise or support for the death, disease or harm of the deceased
Visual depiction of the object used in the deceased's death
Imagery of the convicted or alleged murderer of the deceased.
Relationship status or friend status of the convicted or alleged murderer of the deceased
For the following Community Standards, we require additional information and/or context to make the following changes when requested by an authorised representative of the deceased and on Facebook only, by the legacy contact:
Remove violating comments on a memorialised profile, which would typically require the individual to self-report so that we know that they are unwanted
Change the deceased's individual's privacy settings from public to friends-only when there is harmful content on the profile
Change the name on the profile if it violates our Community Standards, in accordance with our Authentic Name policy
Add friends or followers to the profile if they were removed following the deceased's passing