How review teams are trained

UPDATED 12 NOV 2024
In order to do their job, review teams undergo extensive training to ensure that they have a strong grasp on our policies, the rationale behind our policies and how to apply our policies accurately. Here's how it works.
Pre-training
Beyond what to expect on the job, reviewers learn about how to access resilience and well-being resources and how to connect with a professional when they need additional support.
Reviewers spend at least 80 hours in training with a live instructor. From there, they have hands-on practice using a facsimile of the review system, so they can apply what they've learned in a simulated environment. After this hands-on learning, reviewers get a report highlighting the areas where they apply our policies consistently and accurately, and areas where they need more practice.
To ensure that they're up to speed on the latest information, reviewers receive regular coaching, refresher sessions and policy updates.
Tools and resources for content review
Here are some of the tools reviewers use in their daily work:
  • Standardised access to the Community Standards and other resources.
  • Powerful search function within our Community Standards and training materials.
  • Standardised review layout for different types of reported content.
  • Customisable interface within the review tool.
  • Highlighting tool for slurs and dangerous organisations based on the region where the content is reviewed.
  • Tooltips that explain the definitions of certain words and how they should be used to inform decisions.